Explicit Consent Text

⚠️ This text is not yet complete: the fields in square brackets will be filled in before release.

This text describes the only personal data processing activity that depends on your permission, and how you can give and withdraw that permission. The permission is optional: you can create an account, book appointments and keep using the Platform without giving it.

This English text is a translation of the Turkish original. The Turkish text is authoritative; in case of any conflict, the Turkish text prevails.

1. Whose text is this, and who is it for?

1.1. In this text, "we" means the data controller that operates the Platform, Nihat Basmacı (sole proprietorship), whose address is Mimar Sinan Mahallesi, 194. Sokak, Güzelbahçe Sitesi, No: 7-9, Atakum / Samsun. For the processing based on the permission below, we are both the data controller and the service provider that sends the commercial electronic messages.

1.2. In this text, Platform means the Randevi app used by Customers and the Randevi Business app used by Businesses, together with their web versions; Customer means a person who books an appointment through the Platform; Business means a workplace that accepts appointments through the Platform. This text is the same for Customers and for Business owners and staff.

1.3. This text is separate from the KVKK Disclosure and from the Terms of Use. Reading the KVKK Disclosure or accepting the Terms of Use does not mean that you have given the permission described here. The permission is given only under the conditions described in 2.5, by ticking the checkbox or turning on the toggle; entering a verification code or continuing on a screen does not count as permission.

2. Permission for campaign and announcement messages

This is the only permission contained in this text.

2.1. Subject and purpose. If you give permission, we may send you promotional messages containing campaigns (including discounts), announcements and suggestions about the Platform and about the services you can book through the Platform.

2.2. Data processed. Only the following data is processed for this purpose: your first and last name, the email address registered on your account, the notification identifier created so that notifications can be sent to your device, your language preference, and the record of this permission (whether you gave it, the date and time of the action, the screen on which it was made and the version of this text shown to you). As required by legislation, your first and last name and your email address also form part of your permission record.

2.3. Channels. This permission covers only the following two channels:

a) App notifications: push notifications delivered to your device and the notification screen inside the app.

b) Email: messages sent to the email address registered on your account.

SMS (text message) and voice calls are not covered by this permission; if we wish to use those channels, we will ask you for separate permission.

2.4. What does this permission not cover?

a) The following notifications do not depend on this permission and are sent even if you do not give campaign permission: notifications about appointments (request, confirmation, decline, cancellation, expiry, a proposed change of time and its outcome, appointment reminder, no-show mark, and the review request for a completed appointment); operational notifications sent to Business users (new request and appointment, cancellation by the customer, new review, daily summary, application result); and notifications about your account and subscription (verification code, password reset, change of email address, team invitation, trial period, payment and subscription status). No service is promoted in these notifications. Any message that contains promotion or encourages you to book again, even if it takes the form of a reminder or a suggestion, is treated as a promotional message and is sent only if you have given this permission.

b) Only we send the messages, and we send them on our own behalf. This permission does not cover Businesses you have booked with sending you promotional messages on their own behalf; Businesses must obtain separate permission from you for that. We do not send promotional messages on behalf of a Business at its request or in return for payment; we decide which Businesses and services are featured in the messages.

c) This permission does not cover giving your data to Businesses or to any other third party for promotional purposes. The messages are sent through the email and notification infrastructure service providers named in the KVKK Disclosure. These providers are located abroad. Your permission here is not a consent given for transfer abroad; the basis of that transfer is explained in the transfer abroad section of the KVKK Disclosure.

d) This permission does not cover preparing personalised offers for you by examining your appointment history or your favourites; such processing may take place only if you are informed separately and, where required, give separate permission.

2.5. How is permission given? You can give permission in two places: by ticking the optional campaign permission checkbox on the sign-up screen, or by turning on the "Campaigns & suggestions" toggle on the Notification Preferences screen in the Profile section of Randevi. The checkbox and the toggle stay off unless you touch them. Where this checkbox is not shown during sign-up, permission has not been asked for; permission is then given only when you turn on the toggle yourself.

Permission is given only when you tick the checkbox or turn on the toggle while the following statement and a link to this text are shown to you right next to the checkbox or the toggle. The statement is: "I consent to Nihat Basmacı sending me commercial electronic messages containing campaigns, announcements and suggestions by app notification and email, and to the processing of my first and last name, my email address, my notification identifier and my language preference for this purpose."

Ticking the checkbox or turning on the toggle without this statement and link being shown does not count as permission under this text; we will not send you promotional messages on that basis.

2.6. Legal basis and duration. The processing of your data for this purpose is based on your explicit consent under the first paragraph of Article 5 of Law No. 6698 on the Protection of Personal Data; the sending of the messages is additionally based on your prior approval under the first paragraph of Article 6 of Law No. 6563 on the Regulation of Electronic Commerce. Your permission remains valid until you withdraw it; for the email channel it additionally depends on the İYS registration described in 2.7.

2.7. Message Management System (İleti Yönetim Sistemi, "İYS"). Your approval for the email channel is an approval that must be registered in the İYS under Articles 5 and 7 of the Regulation on Commercial Communication and Commercial Electronic Messages: we are required to register the approval in the İYS within three business days from the date on which it is given. An approval that is not registered in the İYS within this period is deemed invalid. We will not send you promotional messages by email on the basis of such an approval; permission for the email channel must then be given again from within the app. We do not send commercial electronic messages by email to any recipient whose approval is not on the İYS.

When the registration is made, your email address and the record details of your approval (such as the date on which it was given) are transmitted to the organisation authorised by the Ministry of Trade to establish the İYS. This transmission is based not on your permission but on our obligation under the Regulation referred to above. You can also withdraw an approval registered in the İYS through the İYS; if you have an approval registered in the İYS, we also notify the İYS, within three business days, of any withdrawal you send to us.

2.8. Confirmation of permission. Under Article 7 of the Regulation on Commercial Communication and Commercial Electronic Messages, we are required to notify you at the email address registered on your account, within 24 hours at the latest, that your permission has been recorded and how you can withdraw it. This notice contains no promotion and offers a way to withdraw the permission immediately; if no email address is registered on your account, the notice is given inside the app. If this notice has not been given to you, we will not send you promotional messages on the basis of your permission.

2.9. Checkboxes ticked and toggles turned on before this text. Checkboxes ticked and toggles turned on before the first publication date of this text ([FIRST PUBLICATION DATE]) do not count as permission under this text; before sending you any promotional message, we will ask for your permission again on the basis of this text.

2.10. Current status. No promotional messages are sent from the Platform today. The permission you give is recorded; however, the İYS registration in 2.7 and the confirmation notice in 2.8 are not yet carried out. Until these two steps have been completed, we will not send you promotional messages through any channel on the basis of your permission.

3. You do not have to give permission

The permission is entirely optional. Not giving permission, or withdrawing permission you have given, does not prevent you from creating an account, booking appointments, using the Platform as a Business or receiving appointment notifications.

Under Article 3 of Law No. 6698, explicit consent is given on a specific subject, on the basis of information and of your own free will. Likewise, under Article 7 of the Regulation on Commercial Communication and Commercial Electronic Messages, approval for commercial electronic messages cannot be made a precondition of a service and cannot be presented to you pre-ticked.

4. How do you withdraw your permission?

You can withdraw your permission at any time, without giving a reason and free of charge (Article 8 of Law No. 6563). You can do so in the following ways:

a) In-app toggle: turn off the "Campaigns & suggestions" toggle on the Notification Preferences screen in the Profile section of Randevi. This toggle is not available in Randevi Business; if you use only Randevi Business, you can sign in to Randevi with the same account and turn off the toggle, or use route (c) below.

b) Opt-out in the message and the İYS: every promotional message we send by email will contain an opt-out link that lets you refuse further messages easily and free of charge. You can also withdraw an approval registered in the İYS through the İYS.

c) Request: you can notify us that you withdraw your permission by writing to destek@randevi.org from the email address registered on your account, or in writing to the following address: Mimar Sinan Mahallesi, 194. Sokak, Güzelbahçe Sitesi, No: 7-9, Atakum / Samsun.

Whichever route you use, your permission is withdrawn for both channels together, app notifications and email; there is no option to keep only one channel on.

When you turn off the toggle, your choice is saved immediately. We act on withdrawals sent to us by the other routes as soon as they reach us: from the moment your notice reaches us, we stop processing your data for promotional purposes; the sending of messages is in any event stopped within three business days at the latest.

5. Consequences of withdrawal

5.1. Withdrawal takes effect for the future: processing carried out on the basis of your permission up to the moment of withdrawal remains lawful.

5.2. You will no longer be sent campaign, announcement and suggestion messages; this applies to both channels, app notifications and email. Notifications about your appointments and your account do not depend on this permission and continue to be sent.

5.3. Your account, your appointments and your rights on the Platform are not affected; no fee, restriction or sanction is applied to you. You simply will not hear about campaigns and announcements in this way.

5.4. Data such as your email address continues to be processed for the other purposes explained in the KVKK Disclosure, such as running your account and appointment notifications; it is simply no longer used for promotional purposes.

5.5. The moments at which you give and withdraw permission are recorded together with the date, the time, the screen on which the action was made and the version of the text shown to you, so that your permission can be proved. Withdrawing your permission does not delete the earlier records; the withdrawal is added as a separate record. These records are kept for as long as your account remains open; when you delete your account, they are deleted together with it.

5.6. You can give permission again whenever you wish. If you delete your account, your permission also ends and your permission records are deleted together with your account as stated in 5.5.

6. Matters this text does not cover

6.1. You are not asked for explicit consent for processing such as opening your account, creating your appointments and passing them to the Business, appointment notifications and security. The purposes and legal grounds of that processing, and the recipients to whom your data is transferred, including information on transfers abroad, are explained in the KVKK Disclosure.

6.2. We do not ask you for special categories of personal data such as health information. Please do not write such information in free-text fields such as the appointment note, the cancellation reason or a review.

6.3. The location, notification, camera and photo permissions requested by your device are not the explicit consent described in this text; they exist so that the relevant feature can work and can be changed at any time in your device settings. Having turned on notification permission on your device does not mean that you have given permission for campaign messages.

7. Changes to this text

If we make a change that widens the scope of this text (such as a new channel, a new type of data or a new purpose), your earlier permission is not valid for the new scope; we will ask for your permission separately for the new scope. For changes that do not widen the scope, the current version of the text is published on the Platform. You can reach the current text from the Legal screen in the Profile section of Randevi and from the Legal screen in the Settings section of Randevi Business.

8. Your rights and contact

With regard to your personal data, you have the rights listed in Article 11 of Law No. 6698. How to exercise these rights and how your request will be answered are explained in the KVKK Disclosure. You may also submit complaints about commercial electronic messages through the e-Government Gateway (e-Devlet), the İYS or the website of the Ministry of Trade, or in writing to the provincial directorate of trade in your place of residence (Article 14 of the Regulation on Commercial Communication and Commercial Electronic Messages). For questions about this text, you can reach us at destek@randevi.org.

Last updated: [EFFECTIVE DATE]

Version: 1.0